Privacy notice for Georgia drug

What this privacy notice explains

This privacy notice describes how the helpline for drug treatment centers in Georgia gathers, uses, and shares information when you call or visit this site. We are an independent information service rather than a treatment provider, and we don't diagnose or treat any condition. It covers callers and website visitors in Georgia and lays out plain practices you can ask about whenever you like.

Advisors take helpline calls at any hour, and they work with licensed providers to help callers find care. Since families often call for someone they love, we keep the language here direct and the practices simple. This independent guide lists 264 SAMHSA-listed drug treatment centers in Georgia, and calling the helpline is free and confidential. Callers decide how much to share and can end the conversation whenever they want.

What information we collect and why

We collect your name and a phone number, plus optional details such as insurance coverage and a brief description of the situation, so an advisor can match you with programs that fit. We only ask for what helps the conversation move forward, and you can decline any question. Callers may share their name, phone number, insurance plan and a short summary so advisors can suggest suitable levels of care.

The site collects basic technical information, such as pages visited and general location, to keep the pages working and to understand what people look for. We do not ask for a Social Security number, a full medical record or payment card details on this site. If you give insurance information, it is used to check which plans listed programs accept, not to promise coverage. When someone gives insurance details, advisors use them to look for programs that take that plan and to describe care options accurately.

We keep the amount of information small on purpose. A parent calling on behalf of an adult child does not need to answer every question to start. The same is true for someone calling about a spouse, a sibling or a friend. You decide what to disclose, and you can ask why a detail is needed before you give it. We collect nothing beyond what supports that first conversation and any follow-up the caller requests.

How provider referrals use your details

Treatment providers see your information only when you request a connection, and only the details that referral requires. Advisors won't send your name or phone number to a program unless you agree during the call. We pass along contact details to a provider only after the caller agrees to a referral, and we share nothing that is not needed for that connection.

We do not sell health information. We do not rent caller lists. Advisors are not paid by providers to steer people toward a particular program, and no one should promise admission, coverage or a particular outcome. If a caller decides not to pursue a referral, the conversation ends there. You can ask an advisor to delete the details you gave and not to pass them on.

There are narrow exceptions. If someone is in immediate danger, advisors may share information to help keep that person safe. We may also respond to a lawful request from a public authority. Outside those situations, sharing follows the caller's choice. The site does not sell health information, and this page describes the practices that apply when you call or browse from Georgia.

Call recording and how we handle calls

Helpline calls may be recorded for quality and training, and callers hear about it before recording starts. If you would rather not be recorded, tell the advisor when the call begins. Callers hear a recording notice at the beginning of each call and can ask to continue without being recorded.

Recordings are kept for a limited period and are used to review how advisors handle calls and to improve the information they give. They are not used for marketing. Recordings are separated from the notes an advisor makes, and only staff who need them for quality or legal purposes can listen. If a caller asks about a recording, an advisor can explain how to make that request.

How long we keep information

We hold caller details only as long as following up on a referral and meeting recordkeeping duties require, then we delete them or remove identifying details. How long that period lasts depends on the type of record, and advisors can tell you the current limits if you ask. Retention is limited to what a referral or a legal duty requires, and records are then deleted or stripped of identifying details.

If you ask us to remove your details sooner, we will do so unless a legal obligation requires us to keep them. A simple phone call is enough to make that request. We do not keep information just in case it becomes useful later. Because this is a helpline rather than a clinic, records are kept to a standard that matches the service: enough to follow up, not more.

Your privacy choices and contacting us

You may ask what information we hold about you, request a correction, or ask us to delete it, and we will respond within the limits of the law. You can also ask not to be contacted again. Callers can ask to see, correct or delete their details, and the helpline can explain the process on the same call.

Usable Information Helpline, Georgia, privacy desk: 1-800-662-4357, the number people call when they need help. A call costs you nothing, remains private, and obligates you to nothing. When someone is in immediate danger, dial 988 or 911 instead. If you call about a relative, you decide which details to share and can ask that they go no further.

We review this notice when our practices change and post the new version here. If something in it is unclear, tell the advisor on your call and ask for a plain explanation. That feedback helps keep the notice useful to the families who read it. The same number answers privacy questions and helpline calls, and this page describes the practices for visitors and callers in Georgia.